Amplenote Help: Devices and Syncing

linkWhich devices are supported?

We offer online or offline access to Amplenote on all desktop platforms, plus iOS and Android.


linkDesktop

We support Windows, macOS and Linux as downloadable PWA apps that work offline, or via your web browser of choice.


linkAmplenote Web App

No download required – just log into the site. All the functionality you need, right in your browser.




link



linkHow do I download mobile apps?

Amplenote can be found in both the Apple App Store and Google Play Store







linkHow many devices can I use?


All Amplenote plans have access to unlimited devices. That's right, there's no limit! On the web, iOS, or Android, Amplenote is there for you.




linkHow does syncing work?


Amplenote checks for changes to your notes and updates those changes across all of your devices. We've built Amplenote from the ground up to eliminate the merge issues that other note-taking apps face as a result of having being built in the pre-mobile age.


Our goal is have notes sync reliably with no work on behalf of the user, and to remain well-supported even if you are working offline or with limited bandwidth.


The icon near the top right of the screen indicates Amplenote's current sync state. The sync states are defined as follows:


Sync complete. Your note is up to date across all your devices.


Syncing in progress.


Refreshing note. Amplenote is comparing your note in the app to the content in the server, and merging the two.


Amplenote is not able to access your content in the server. Typically, this indicates you are not connected to the internet. (If your device is connected to the internet, see 'How does Amplenote work offline?' below for troubleshooting tips).


You have made changes to your note(s) since Amplenote was last able to access the server. Amplenote will merge these changes with the server as soon as you reconnect to the internet.




linkHow does Amplenote work offline?


If you make changes to notes while offline or under limited bandwidth, Amplenote will merge those changes with your content in the server as soon as you reconnect to the internet.


linkSync not working correctly? Try the following troubleshooting steps:


  • Check to ensure you are connected to the internet, then refresh your browser / restart the Amplenote app.

  • If you are using a mobile device and accessing the internet via cellular data, check to ensure that you've given Amplenote permission to use cellular data in your device settings.

  • In the Amplenote mobile app, there is an optional setting that automatically reports any merge issues you experience to our developers (Settings > Send Merge Conflict Reports). Researching incorrect sync behavior is one of our highest development priorities.


If you're still having trouble, please contact support at support@amplenote.com. We appreciate your help!