Amplenote Help: Devices and Syncing


Which devices are supported?


Desktop


Amplenote Web App

No download required – just log into the site. All the functionality you need, right in your browser.


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Native desktop apps are still under development, and may be offered in the near future.


Mobile


Amplenote iOS app

The power of the Amplenote web app packed into a sleek app designed for iPhone. Easily access notes on-the-go and take notes when you're offline. They'll automatically sync with your other devices when you're back online. (See next section for download instructions).


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Amplenote Android app

Enjoy Amplenote through a smooth interface built specifically for Android. Access and write notes on-the-go. Notes taken offline will automatically sync with your other devices once you're back online. (See next section for download instructions).


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Amplenote mobile web

Just like the web app, the Amplenote mobile web version has all the functionality of Amplenote. No download required, just log into the site. Great for non-iOS or Android devices!


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How do I download mobile apps?

Sign up on the website here and you'll receive links to our beta mobile apps. These apps will be available publicly in app stores when the beta trial is over and they have been approved by Apple and Google.




How many devices can I use?


All Amplenote plans have access to unlimited devices. That's right, there's no limit! On the web, iOS, or Android, Amplenote is there for you.




How does syncing work?


Amplenote checks for changes to your notes and updates those changes across all of your devices. We've built Amplenote from the ground up to eliminate the merge issues that other note-taking apps face as a result of having being built in the pre-mobile age.


Our goal is have notes sync reliably with no work on behalf of the user, and to remain well-supported even if you are working offline or with limited bandwidth.


The icon near the top right of the screen indicates Amplenote's current sync state. The sync states are defined as follows:


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Sync complete. Your note is up to date across all your devices.


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Syncing in progress.


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Refreshing note. Amplenote is comparing your note in the app to the content in the server, and merging the two.


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Amplenote is not able to access your content in the server. Typically, this indicates you are not connected to the internet. (If your device is connected to the internet, see 'How does Amplenote work offline?' below for troubleshooting tips).


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You have made changes to your note(s) since Amplenote was last able to access the server. Amplenote will merge these changes with the server as soon as you reconnect to the internet.




How does Amplenote work offline?


If you make changes to notes while offline or under limited bandwidth, Amplenote will merge those changes with your content in the server as soon as you reconnect to the internet.


Sync not working correctly? Try the following troubleshooting steps:


  • Check to ensure you are connected to the internet, then refresh your browser / restart the Amplenote app.

  • If you are using a mobile device and accessing the internet via cellular data, check to ensure that you've given Amplenote permission to use cellular data in your device settings.

  • In the Amplenote mobile app, there is an optional setting that automatically reports any merge issues you experience to our developers (Settings > Send Merge Conflict Reports). Researching incorrect sync behavior is one of our highest development priorities.


If you're still having trouble, please contact support at support@amplenote.com. We appreciate your help!